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Order 433098 ,When is your next week? Its 12 days after and you are yet to deliver my shoes!

I have shared the order number severally even on the comment below ,so where are my shoes? 433098

I was promised that I'd have my shoes,its now 16 days,no shoes,no communication, nothing!! Can I just get a refund of my money, your customer service is just pathetic

My order was 433098

I am only giving a one star because there is no option for a zero star. The kind of customer service I got from your is amongst the worst ever. My items took over 2 months to be delivered,the worst part being you delivered 3 items of the 4 I ordered and I now have to wait for another 2 weeks to get the item from you
There was no communication from you I had to call a dozen numbers to get someone to tell me that you actually sent 3 items